At Carz N Cabs, customer satisfaction is our priority, and we strive to provide reliable, safe, and professional transportation services. This Refund Policy outlines the circumstances under which refunds may be issued for bookings made through CarzNCabs.com. By booking any of our services, including corporate cab services, airport transfers, local rentals, outstation trips, chauffeur services, tempo traveller rentals, or luxury vehicle bookings, you agree to the terms of this Refund Policy.
A refund may be considered if Carz N Cabs is unable to provide the booked vehicle due to operational reasons, vehicle unavailability, technical issues, or circumstances within our control, and no suitable alternative vehicle is provided. In such cases, customers may be eligible for a full or partial refund depending on the nature of the booking and the amount already paid. If a refund is approved, it will be processed using the original payment method wherever possible.
Refund requests resulting from customer-initiated cancellations will be governed by our Cancellation Policy. Any applicable cancellation charges, payment gateway fees, taxes, or administrative costs may be deducted before processing the refund. Customers are encouraged to review our Cancellation Policy before requesting a refund.
Refunds will generally not be issued in situations including, but not limited to, late arrival at the pickup location, no-show by the customer, incorrect booking details provided by the customer, changes in travel plans after vehicle dispatch, delays caused by traffic congestion, adverse weather conditions, road closures, government restrictions, natural disasters, public events, or any other circumstances beyond the reasonable control of Carz N Cabs.
For outstation trips, wedding transportation, tempo traveller rentals, luxury vehicle bookings, and customized corporate transportation services, advance payments are made to reserve vehicles exclusively for the customer. Such advance payments may be partially refundable or non-refundable depending on the booking terms, vehicle allocation, and operational expenses already incurred. Any exceptions shall be considered solely at the discretion of Carz N Cabs.
Where a booking is cancelled by Carz N Cabs due to unavoidable operational issues or force majeure events and no alternative transportation can be arranged, customers will be eligible for a refund of the amount paid for the affected booking. However, Carz N Cabs shall not be responsible for any indirect losses, including missed flights, hotel reservations, business meetings, event expenses, or any other consequential damages arising from such cancellations.
Approved refunds are typically processed within 5 to 10 business days, depending on the payment method and the customer’s banking institution. While Carz N Cabs initiates refunds promptly after approval, the actual credit of funds may vary based on the policies of banks, card issuers, UPI providers, or payment gateway partners. Customers are requested to allow sufficient processing time before contacting us regarding the status of their refund.
If a promotional offer, discount coupon, cashback, or special corporate pricing has been applied to a booking, any refund amount will be calculated based on the actual amount paid after applying the relevant discounts and applicable deductions. Promotional benefits that have already been redeemed or consumed may not be refundable.
Carz N Cabs reserves the right to reject any refund request that is found to be fraudulent, abusive, misleading, or in violation of our Terms & Conditions. Refunds may also be declined where services have been substantially performed, where the customer has voluntarily chosen not to use the booked service, or where false or inaccurate information has been provided during the booking process.
Corporate clients operating under monthly billing agreements, annual contracts, or customized transportation arrangements may be subject to separate refund terms as specified in their respective service agreements. In the event of any conflict between this Refund Policy and a signed corporate agreement, the terms of the corporate agreement shall prevail.
If you believe you are eligible for a refund or have any questions regarding your booking, you may contact our customer support team. Please include your booking reference number, travel date, and the reason for your request so that we can review your case promptly. You can reach us at +91 7718886000, email us at info@carzncabs.com, or visit www.carzncabs.com. Our team is committed to resolving refund-related queries fairly, transparently, and in a timely manner.
